Payment for services is expected at the time of
service.
We accept check and cash payments. Checks are to be
made out to TL Cleaning. Most clients leave
payment on the kitchen counter or set up “Online Bill
Pay” for their convenience. In the event that we
arrive at your home and there is no payment, we will
contact you to make arrangements that day. If payment
is not received within ten days, we will assess a 10%
late fee.
Lock-Out Policy
Most clients give us a key to their home or the
combination to their garage door for easy access. In
the event that we are locked out of your home on a
scheduled cleaning day, we will charge 50% of the
cleaning fee for the lost appointment.
Inclement Weather
If there is a storm in progress on your scheduled
cleaning day - ice, snow, thunderstorms, etc. - it
will be a judgment call made by the management as to
whether or not the staff will be going out. We ask
that you keep driveways and walkways shoveled and
sanded/salted.
Rescheduling
If you need to reschedule your regular cleaning to
another day of the week you will not be charged a
cancellation fee since we are still servicing your
home that week. Please let us know as soon as possible
so we can change our schedule and alert staff.
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Cancellations
Please give us 24 hours notice if you need to
cancel a cleaning visit. We reserve the right to
charge 50% of your cleaning fee if we receive less
than 24 hour notice. We strive to be flexible with
appointments and understand unforeseen circumstances,
but frequent and last minute cancellations are a
financial strain on our company and staff. If you need
a more flexible schedule, we can provide service on an
“as needed” basis.
Cleaning Times
We clean homes Monday thru Friday from 9:00 am to
4:30 pm. Due to our flexible and ever changing
schedule; it is difficult to commit to an exact time
of arrival. Even if you normally have an afternoon
cleaning, there may be times that we need to clean
your home in the morning instead. We will make every
effort to accommodate your needs.
Tidiness
Our main purpose is to clean your home, and we need
to be able to access different areas within the house.
We ask that things like toys, clothing, wet towels,
papers, piles of dirty dishes, etc. are picked up
prior to our arrival. If you ever want to add any
extra services to your cleaning please call ahead so
we can notify the staff of the extra fee and time
needed.
For the health and safety of our staff, we do not
pick up pet messes or clean litter boxes. |